Question 1

Package contents

Accepted Answer

- a VisioDerm Connect probe
- a base
- a reset pin
- a charger
- a briefcase
https://static.wixstatic.com/media/c0ddfc_286d2d7a7c4c424b960d1810930d7f41~mv2.jpg

- an A4 support sheet

https://static.wixstatic.com/media/c0ddfc_4d42056d2f214bd0a56d9151345d9597~mv2.jpg

Question 2

Installation time

Accepted Answer

Allow 15 minutes for your probe to connect to your Wi-Fi network via the "VisioDerm Compagnon" application. This operation only needs to be done once.

Question 3

How to create an account

Accepted Answer

To help you, you can follow the “account creation” instructions available in the “instructions” area.

Question 4

How to start VisioDerm

Accepted Answer

Start the probe: press the button on the back of the probe, the small blue light appears then the green light on the top of the probe lights up in turn and stabilizes after a few seconds.

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Question 5

How do I know if my VisioDerm is properly connecte

Accepted Answer

Refresh your page and check that the light bulb on your home page is green

Question 6

How to recharge VisioDerm

Accepted Answer

The probe charges approximately once a week. This is a slow charge (approximately 10 hours).
It is advisable to leave it overnight . It will turn itself off once it is full.

CAUTION: If you do not use your probe frequently, remember to charge it overnight the day before using it.

IMPORTANT INFORMATION
Charging is always and only done on the back of the device. NEVER CHARGE FROM THE SIDE.

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Question 7

How to turn off the probe

Accepted Answer

The probe automatically turns off after 20 minutes of inactivity .

If you need to "force" the probe to stop, you need to take the magnetic pin on the VisioDerm base and press on the back of the probe:

https://static.wixstatic.com/media/c0ddfc_f642fcb59f5b48c09a10b699d4d87dff~mv2.jpg

SUPPORT

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Contact your sales representative to book an appointment.

SUPPORT

Haven't found your answer? Contact your sales representative to book an appointment.

Haven't found your answer?
Contact your sales representative to book an appointment.