top of page
SUPPORT
Haven't found your answer?
Contact your sales representative to book an appointment.
Foire aux questions (F.A.Q.)
START
CONNECTION
ACCESS POINT
ANALYSIS HELP
WHAT TO DO IF
ACCOUNT USE
PROBES
- 01- a VisioDerm Connect probe - a base - a reset pin - a charger - a briefcase https://static.wixstatic.com/media/c0ddfc_286d2d7a7c4c424b960d1810930d7f41~mv2.jpg - an A4 support sheet https://static.wixstatic.com/media/c0ddfc_4d42056d2f214bd0a56d9151345d9597~mv2.jpg
- 02Allow 15 minutes for your probe to connect to your Wi-Fi network via the "VisioDerm Compagnon" application. This operation only needs to be done once.
- 03To help you, you can follow the “account creation” instructions available in the “instructions” area.
- 04Start the probe: press the button on the back of the probe, the small blue light appears then the green light on the top of the probe lights up in turn and stabilizes after a few seconds. https://static.wixstatic.com/media/c0ddfc_ae8887e2a995499cbc627c824b85691d~mv2.jpg
- 05Refresh your page and check that the light bulb on your home page is green
- 06The probe charges approximately once a week. This is a slow charge (approximately 10 hours). It is advisable to leave it overnight . It will turn itself off once it is full. CAUTION: If you do not use your probe frequently, remember to charge it overnight the day before using it. IMPORTANT INFORMATION Charging is always and only done on the back of the device. NEVER CHARGE FROM THE SIDE. https://static.wixstatic.com/media/c0ddfc_5b9d5d2a24a2467b937976756b09122a~mv2.jpg
- 07The probe automatically turns off after 20 minutes of inactivity . If you need to "force" the probe to stop, you need to take the magnetic pin on the VisioDerm base and press on the back of the probe: https://static.wixstatic.com/media/c0ddfc_f642fcb59f5b48c09a10b699d4d87dff~mv2.jpg
bottom of page
